Communicating in 2010

Many people focus on the content of their message.  They refine and tweak and improve their message, and when they really nail it they may land an op-ed in the Washington Post, or their video may go viral, or some other great thing will happen to get them...

What is A/B Testing?

A reader pointed out that I referred to something in a called “A/B testing,” but I did not define it.  Essentially, A/B testing is something you do when you are re-designing a web site or building new software, in order to find out if a new change...

Is It a Technology Problem or a Human Problem?

Some people look for technology to solve all their problems, and after they spend a lot of money, they realize that they have the same problems that they had before, and they get upset.  Examples of this include: People who think oil and coal cause pollution, and...

What Do You Do When Your Traffic Dips?

A great question was emailed to me the other day from a reader who is a social media marketer who uses Google Analytics to measure aggregate traffic patterns, but also does useful A/B testing.   He wanted to know what actions I would take if I saw a significant...